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Lost id/pwd to administrate my website - Printable Version

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Lost id/pwd to administrate my website - gilles - 2015-10-13

My id/pwd don't work any more on my website http://gbexon.com/creart/zp-core/admin.php

I can't update it any more ! OVH told me to see with you. How ca I recover a new id/pwd ?

Thanks a lot for your help,
Gilles




Lost id/pwd to administrate my website - acrylian - 2015-10-13

Please take a look here: http://www.zenphoto.org/news/login-and-password-problems#forgotten-admin-password

Side note: Your Zenphoto version is quite outdated.




Lost id/pwd to administrate my website - gilles - 2015-10-15

Hello acrylian,
Thanks a lot for your answer.
I've visited your link.
Here is what hapenned for the first 2 steps :
1 - "If you supplied an email address in the Admin options..." : I didn't put an email address, just "admin"
2 - if no email, "you need to delete the administrators table in your database and re-run setup." --> HOW CAN I DO THAT ?
I have a ftp connexion. I don't remember where the admin. table are...

Thanks a lot once more for your help !
Gilles




Lost id/pwd to administrate my website - gilles - 2015-10-15

I add, that if I succeed in having access to the admin, I will update my zenphoto version :-)




Lost id/pwd to administrate my website - fretzl - 2015-10-15

You need to get access to your database. Usually via your hosts' "control panel" and with a tool called [i]phpMyAdmin[/i]
Please ask your hosting provider about that. They will sure be able to help you.




Lost id/pwd to administrate my website - gilles - 2015-10-16

Hello,
Thanks, I found phpMyAdmin in my OVH manager.
I have zp_administrators table. Is that this table I have to delete ? If yes, how can I re-run set up ?

Thanks in advance,




Lost id/pwd to administrate my website - acrylian - 2015-10-16

Setup should run automatically since after you deleted that table there is no "user" at all and it is considered a "fresh" install.




Lost id/pwd to administrate my website - gilles - 2015-10-16

OK ! Thanks a lot !
New PHP version, new ZenPhoto version... It works very well.
We can close this subject.

Thanks a lot acrylian & fretzl !