Stop endless redirects

I have installed zen-photo, but when I try to do anything (go to options make a new album) I get an error "The page isn’t redirecting properly . . . the server is redirecting the request for this address in a way that will never complete." I'm using php7.2 with mysql v.5

Is there some conflict with the .htaccess file, and how do I fix it?



  • acrylian Administrator, Developer
    edited October 2019

    This is not a Zenphoto problem actually but something to your server. It might be conflict with a parent htaccess of your main site but we cannot say as we don't know about the whole setup.

    It indicates that I can see the admin toolbar without being loggedin at all. I cannot access anything though.

    Did setup report anything while installing? In case you used any install helper provide by your host, please install again as described on our site.

  • Thanks so much for your reply. I did install again and now it works. I think it might have been trying to repeatedly load a login page? The first time I installed it, there was a link to set the admin user name and password, but when I clicked it, it didn't show me a box to enter that - instead it somehow went to the admin screen. There it told me I could enter them (in 'options' maybe?) , but of course it would go there, and just kept redirecting. But now it looks likes it's going to work and it will be very nice.

  • acrylian Administrator, Developer

    Good you managed it. I have no idea what happened on your site. Could be a lot or even just wrong file/folder permissions which can cause all sorts of trouble.

    Normally on a fresh install you would have to setup a user master account after running the setup process as naturally none exists at that point. Afterwards you need to login to run setup. The normal login page is if using modrewrite if the server supports (if you don't have a Apache server like Nginx you might need to setup things serversides as documented) and the htaccess file is correct. Or just to get the login form.

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