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Lost Admin details

redstick Member
in General support

I have not used my website for a while and have lost/forgotten my admin log in details. When I go to mysite/admin I can't get past the log in screen. Is there anyway I can retreive/reset my admin name & password?

I'm not very knowlagable but can follow instructions

Hoping somebody can help

Thanks, Redstick

Comments

  • fretzl Administrator, Developer

    Please see if this article helps:
    https://www.zenphoto.org/news/login-and-password-problems/

  • redstick Member

    Thanks for the reply. I decided the easiest thing to do was to start again with a fresh install, but now I have another problem. The installation went OK (or so I thought) but now when I try and access the new site I get the message 'Site closed for upgrade - come back later. This happens even if I try to access the Admin page,

    I'm assuming I didn't complete the set up properly, but don't know where to go from here.

  • acrylian Administrator, Developer

    If you had to create a user account after setup ran, it is completed. You should be able to login via yourdomain.com/admin

    The maintenance mode is enabled by default when running setup t o avoid site aceces during that. And also is kept after the completed setup which is especially useful after installing an update so you can test all works before opening the site again.

    If that really does not work, open the config file in /zp-data/zenphoto.cfg.php and find the entry for $conf['site_upgrade_state']. If it does not read $conf['site_upgrade_state'] = 'open', change it to that.

  • acrylian Administrator, Developer

    yourdomain.com/admin

    Sorry, my fault, if it is closed for maintenance you need to use yourdomain/zp-core/admin.php

  • redstick Member

    Unfortunatley, going to mysite/zp-cors/admin.php didn't work.

    However, if I go to - https://www.redstick-enterprises.co.uk/kpa/zp-core/setup/index.php?autorun=gallery

    I get the following errors displayed -
    Warning: mysqli::__construct(): (HY000/1045): Access denied for user 'redstick_kpaadmin'@'localhost' (using password: YES) in /home/redstick/public_html/kpa/zp-core/classes/class-dbmysqli.php on line 26

    Warning: mysqli::query(): Couldn't fetch mysqli in /home/redstick/public_html/kpa/zp-core/classes/class-dbmysqli.php on line 72

    Warning: mysqli_error(): Couldn't fetch mysqli in /home/redstick/public_html/kpa/zp-core/classes/class-dbmysqli.php on line 178

    Fatal error: mysqli Error: ( SELECT version() ) failed. mysqli returned the error in /home/redstick/public_html/kpa/zp-core/classes/class-dbmysqli.php on line 83

    Can anybody decypher that lot and explain what I've done wrong and how to correct everything?

    TIA
    Keith

  • acrylian Administrator, Developer

    The errors basically mean that the MySQL database credentials are not correct. That you cannot access the backend is of course a follow up of this.

    Check the config file that the credentials are filled in and are correct. If they are you will need to contact you webhost.

  • acrylian Administrator, Developer

    You cannot manually change the password as it is encrypted. Please see: https://www.zenphoto.org/news/login-and-password-problems/#----forgotten-admin-password--

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