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Can't access my page after activating reCaptcha

Jakob Member
in General support
I wanted to activate reCaptcha and insert the Puplic and Private Key, now I cam't access my Homepage anymore.

Any help is much appreciated...

1.4.4-DEV [11068] (Official build)
Theme zpSkeleton

Comments

  • sbillard Member
    Maybe a little more information. From the above description it could be almost anything. So, report on errors found in your error logs (both Zenphoto and server) and what exactly happens when you try to access the homepage.
  • Jakob Member
    Thank you Sbillard, just FYI... I will figure it out once I have some spare time :-(

    First I couldn't access my Homepage now I get the following error:

    Fatal error: Cannot redeclare _recaptcha_qsencode() (previously declared in /volume1/web/jakob/zp-core/zp-extensions/captcha/reCaptcha/recaptchalib.php:47) in /volume1/web/jakob/zp-core/zp-extensions/reCaptcha/recaptchalib.php on line 55
  • sbillard Member
    That error is indeed strange. It seems to be saying that the recaptcha library is being included more than once, but at least with Zenphoto code that cannot happen as it is included with a `require_once` statement.

    Is there any chance that the zpSkeleton them is including the library?
  • Jakob Member
    Sorry Sbillard, after all I don't get further ;-( I did install the new development version from 7th Dec. with out success. The remaining is just to complicated for me.

    This is the last section from the debug.log

    {Sat, 08 Dec 2012 13:58:57 GMT}
    NOTICE: Undefined property: captcha::$name in /volume1/web/jakob/zp-core/zp-extensions/reCaptcha.php on line 13
    require_once called from require_once (load_objectClasses.php [32])
    from require_once (functions.php [41])
    from require_once (template-functions.php [10])
    from index.php [6]

    By the way I did send this link (Forum) to gjr the author of zpSkeleton, but didn't get a answer yet.

    Thank you for your help...
  • acrylian Administrator, Developer
    Seems gjr is currently busy with possibly "real world" stuff. I did try to contact him a while back as well.
  • Jakob Member
    Any hint? Or I have to make a new install?
  • Ralf Member
    Hi,

    what you can try (dirty trick):
    FTP to your site and navigate to the theme folder.
    Rename the zpskeleton folder to something like "zpskeleton_bak".
    Try to access your homepage now - I have done this trick a couple of days before.
    zenphoto - in my case - loads the default theme.

    Another possibility:
    Rename the zpskeleton folder (see above) and Re Download the theme from gjr's site.
    Upload the new downloaded theme per ftp.

    Ralf
  • sbillard Member
    The second error message you show indicates that there is a class "captcha" being loaded. Since the two captcha handlers we now have do not define that class, it must be comming from somewhere else.

    The classes that we might see are:

    `reCaptcha` (the expected one since that is what you enabled.)
    `zpCaptcha` if the Zenphoto captcha is enabled
    `zpFunctions` if no captcha is enabled.

    If it is the theme, then you should be able to go directly to the back-end pages by linking to `zp-core/admin.php`. Does that work?
  • Jakob Member
    @Ralf thank you, I tried both your suggestions with no success...

    @Sbillard no dosen't work...

    Thanks guy's
  • sbillard Member
    I guess your only option then is to use your cpannel MySQL app and delete the `zp_plugin_reCaptcha` option. This will "un-check" the plugin enablement.
  • Jakob Member
    Sorry I'm lost, is that what you mean?

    In phpMyAdmin I have jakobzp_captcha, I delet this one?
  • sbillard Member
    In that table there will be a record where the name is `zp_plugin_reCaptcha`.
  • Jakob Member
    SELECT *
    Well, if I would see this record I had deleted it, however there are no names at least which ever way I tried I couldn't get them. This are all records in the table jakobzp_captcha.

    As I can't insert a picture I just copy what I see, I truly hope that you can guide me on this one.

    FROM `jakobzp_captcha`
    LIMIT 0 , 30
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  • sbillard Member
    That is because you should be looking in the `options` table--that is where options are stored.
  • Jakob Member
    Sbillard, there is no such record as you mention "zp_plugin_reCaptcha"

    If you like to have a look yourself of the sake to further eliminate this error let me know, I'm more then happy to be of help.

    For my self even liking ZenPhoto a lot, I think it's just to complicated for me. Remember I didn't to any messing up, just activate one of the option and my page is dead. Very frustrating, but nevertheless I like to thank you for the support I got while trying to build my homepage here. Maybe another time when I have more energy I love to try it again.

    Cheers Jakob
  • sbillard Member
    We are sorry it is not working for you. But as it seems only you are having the issue and you are unable to persue it, I guess we will just never know what went wrong.
  • Jakob Member
    That's right, but as you by now could see I don't have the knowledge to do much to help to solve this problem. That's why I told you, you are very welcome to have a look if you are interested to solve it.

    I don't think that you seriously but it on the light side just because there is only one person with this issue...I'm sure you consider the impact of the problem and that's what you acting at.

    I refuse to believe that you don't care someone else may run into the same issue.

    Again I do like to help you, but all I can do is to give you access to my DB. If you take this offer or not is up to you.

    Once again thank you...
  • sbillard Member
    We cannot fix what we cannot diagnose nor reproduce. That is simply the way of the world. So if no one else comes forward with this issue and you do not persue it that is the end of what can be done.
  • sbillard Member
    In making one last review of this thread I do notice one thing. You are using a very preliminary development build of Zenphoto. If you wish to preview Zenphoto 1.4.4 you should be using the downloads as per http://www.zenphoto.org/news/zenphoto-1.4.4-beta.

    Development of Zenphoto has been removed to GitHub since mid October. http://www.zenphoto.org/news/zenphoto-development-partly-moved-to-github-now
  • oscarstrauss Member
    Hello, (sorry for possible errors of the translator) I have a problem similar.Write user, white password and tells me "invalid password". Join catpcha to reset password email and say "We sent an email" but I did not send any email. And I can´t access my gallery. I would appreciate help. thank you very much.
  • sbillard Member
    Probably your host does not support "sendmail" and you will have to configure a proper mail account into Zenphoto--use the `PHPMailer` plugin instead of the `zenphoto_sendmail` one.

    BTW the title of this thread is
    Can't access my page after activating reCaptcha

    Your description of your problem is no where near like the one of this thread. So posting to this thread and saying you have the similar problem might lead to a wrong answer.
  • oscarstrauss Member
    excuse my ignorance but I do not understand anything. Do I have to create another account? What do you do to make it proper mail account? Will I lose my current gallery?
  • acrylian Administrator, Developer
    The problem you describe has nothing to do with this topic title so forgive our confusion.

    If you cannot get a mail reset your server is not sending the mail. Either it does not support that or is not setup. Or it is and you have no or the wrong mail plugin enabled for Zenphoto.
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