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Password Reset Does Not Work

jeffrey Member
in General support
I am trying to create a zenphoto account. my website is jeffyellen.com. I have setup a subdomain called photos.jeffyellen.com. I have run the setup.php and gotten as far as entering my login user and pass. My user and/or pass is not being accepted. I tried to request a reset, got the email, went to the link, made a new password on my master account, and still no luck. Every time I try this reset, I can see that the existing password is 10 digits long. I never entered a 10 digit password and I can not get the reset to work. I am wondering if there is some sort of structural problem as I am installing zenphoto on a subdomain. please advise.

Comments

  • sbillard Member
    The number of "*" shown in the password entry field had no bearing on the length of the password.

    What do you mean when you say your user and pass are not being accepted?
  • jeffrey Member
    I have repeatedly reset the password using the email reset link process...all to no avail. I receive a "There was an error logging in. Check your username and password and try again." error every time I try the reset.

    I also tried to delete the master user, but as soon as I hit the delete button, I am sent back to the login page and the cycle continues. please advise.
  • sbillard Member
    What version of zenphoto are you installing?

    If it is not 1.1.6, please upgrade to that release. Also, if you have a user/password set in the zp-config.php file, delete them.
  • jeffrey Member
    yes, it is the newest version...I just downloaded it again today to try a re-install. I will delete the user/password in the zp-config.php file and try again....will respond once this is complete. thanks for your time.
  • jeffrey Member
    I deleted the user and pass from the zp-config.php file (leaving the "" for each field). I then went to my setup and was prompted to enter a new MySQL user and pass, which I entered. Then, once again, I was prompted to login, provided the same user and pass as MySQL, and received the same error..."Check your username and password and try again."

    This is a copy of my systems check->

    Systems Check:

    PHP version 5.2.5
    PHP Safe Mode
    PHP GD support
    PHP gettext() support
    PHP MySQL support
    zp-config.php file
    MySQL setup in zp-config.php
    connect to MySQL
    MySQL version 5.0.51a
    connect to the database jeffrey_photos
    MySQL access rights
    MySQL show tables found zp_administrators, zp_admintoalbum, zp_albums, zp_comments, zp_images, zp_options
    .htaccess file (RewriteEngine is ON)
    .htaccess RewriteBase is /
    albums folder
    cache folder

    Please advise
  • sbillard Member
    Are you providing zenphoto the `MySQL` user and password? While these could be the same as your Admin user and password, it is probably better that they are not.

    Since you know your MySql configuration parameters (MySql admin user/pass, host, and prefix) please try deleting the whole zp-config.php and run setup again. You will be prompted to enter these MySQL configuration parameters and a new zp-config.php file will be created.

    At the end of the setup run you will be asked to setup your zenphoto admin user/password. Do that.
  • jeffrey Member
    I did as you instructed...went to my zenphoto folder via ftp, deleted the zp-config.php file...then ran setup via "http://photos.jeffyellen.com//zp-core/setup.php#" and filled in the MySQL info as before. But then I get a prompt to enter my login info...not a setup, just a prompt as if I already have a password...here is what it looks like...

    Systems Check:

    PHP version 5.2.5
    PHP Safe Mode
    PHP GD support
    PHP gettext() support
    PHP MySQL support
    zp-config.php file
    MySQL setup in zp-config.php
    connect to MySQL
    MySQL version 5.0.51a
    connect to the database jeffrey_photos
    MySQL access rights
    MySQL show tables found zp_administrators, zp_admintoalbum, zp_albums, zp_comments, zp_images, zp_options
    .htaccess file (RewriteEngine is ON)
    .htaccess RewriteBase is /
    albums folder
    cache folder
    Login
    Password
    Enter Code to request a reset.

    So, I never get to create a username and pass...it's as if zenphoto setup thinks I already have one???

    Please advise.
  • sbillard Member
    This is a new install of zenphoto, right? If so, drop all the tables in the database and follow this procedure again.
  • jeffrey Member
    You'll have to excuse my ignorance...I am Sound Engineer and not so familiar with code. Can you tell me where to find the tables (and the database for that matter).
  • sbillard Member
    You will have to run an application such as phpMyAdmin that lets you manage your database. There you can drop (delete) the tables for your installation.
  • jeffrey Member
    that did the trick...thanks for your help.
  • DrSlony Member
    I had a similar problem - I wanted to reset my password since I could log in using my browsers password remember feature but I forgot what it was. I tried resetting it and zenphoto said that it was reset correctly and that the new password was set, but logging in with the new password never worked. I had to drop the tables and reinstall.
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