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Repeat password text box is disabled

cwchowen Member
in General support
No matter what I set the password length to, the Repeat Password text box is disabled. Version 1.4.4.3 - new installation on 3/4/13.
Also - not sure if this is related - when loggin in to the backend the page hangs indefinately. Sometimes hitting refresh will get past this and put me in the admin screen.

Comments

  • sbillard Member
    Sorry, but how are you setting "password length" there is no such setting that I know of in 1.4.4.3. Instead you can set the minimum password strength. The repeat password text box will not become enabled until the password strength computation for the password entered is greater or equal to the minimum strength.

    The background color of the first password box will change as the password gets stronger. If that does not happen there is probably a javascript error somewhere.

    For your second issue, you should look to see if any HTML has been loaded (view source on your browser.) Also look into your server and Zenphoto logs for errors.

    It is certainly possible that if the admin pages are not loading fully you would get javascript errors, so these two could be related.
  • cwchowen Member
    Sorry - my mistake - thinking strength and typing length. In any case, changing that setting has no effect - and the background color does not change no matter what I do. So it probably is a javascript error as you noted. Any ideas where to look for that? Just upgraded to latest java.

    If I wait long enough at the login screen and do not refresh I get a page stating:
    "CGI Error
    The specified CGI application misbehaved by not returning a complete set of HTTP headers."

    Don't know if that helps.

    BTW: Thank you very much for the prompt reply.
  • sbillard Member
    You should check all the error logs to be sure there is not a server side error. The CGI Error is an indication that this might be the case.

    Not getting all the CGI stuff could also cause javascript not to be complete, which would cause JS errors.

    FireFox and other browsers have error consoles that can show script errors.
  • cwchowen Member
    Found it - at least part of it. I am accessing using IE9. Under "tools/compatibility view settings" the item "Display Intranet sites in Compatibility view" was checked - and this site is intranet (inside our firewall). Your suggestion to view the console in the browser led me to this - so thanks for the help and sorry to bother you with something that was totally client/browser side. This fixed the repeat password issue - that is working perfectly now.

    The login still hangs though (no change noted there). If I wait long enough I get the error noted earlier. If I only wait say 30 seconds and then hit refresh it goes to the admin page. So the login is working it just isn't refreshing/redirecting. I have not found anything in the logs (although I am not quite sure what I would be looking for - or where).
  • acrylian Administrator, Developer
    Just upgraded to latest java.
    Just to note once again: Java is not the same as Javascript: http://www.java.com/en/download/faq/java_javascript.xml
  • cwchowen Member
    Another update. The login issue also seems to be driven by the client/browser side. Using IE9 - if I turn on the console (run in debug mode if you will) I can set the "browser mode" and "document mode" to IE8 - once done the login works fine (does not hang, goes straight to the admin page).

    Thanks for all the help folks.
  • sbillard Member
    Just so you know, I do run ie9 and ie10 and do not have problems with the login page. So probably some specific configuration on your browser. But I would have no idea what.
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