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need help reseting password

wickeddiana Member
in General support
I have not logged into my admin for a long time and forgot my password. So I tried resetting it but it doesn't work. I keep trying to reset it by typing in the new password and clicking save. It takes me back to the login area. I punch in the new password, but an error message comes up. I tried reloading the page, closing the window and opening a new browser window, but still nothing.

If anyone knows why, please help! :(

Comments

  • olihar Member
    Last time I ran into that issue I dropped the administrators table in the database.
  • wickeddiana Member
    What exactly did you do, because I am not really sure I understand you. I'm kinda stupid when it comes to technical computer stuff.

    Thanks
  • andrew2404 Member
    Is there a step-by-step guide to resetting the Admin password? I don't even know the name of the database to "drop" tables in.

    It looks like this topic has been raised time and time again. Should I just reinstall the product? Or is there a way for a novice to do it?
  • sbillard Member
    You would have to know the database name to reinstall the software since you would have to drop it to get a clean start.

    Did you install the software yourself or did you use an "install script"? If you installed it you will have provided the database name at that time.

    If you used a "install script" you will have to contact its author for support as we have no clue as to what these things might be doing (and sometimes doing wrong!)
  • andrew2404 Member
    I did not use an install script. I will look for the database used by zenphoto. Once I have access to the database tables what should I drop/change?
  • acrylian Administrator, Developer
    It is explained on the troubleshooting on the use guide.
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