Hi
I cannot log in to administration. My user name and password do not work. I have looked at some code, looked at the trouble shooting guide. Basically, I need to be able to log in in order to change anything that will allow me to log in. I can't even update without logging in - not that I want to update. I see where I can change adminuser and adminpass but WHERE is that? And that still won't solve the problem, because I can't sign in to anything. My hosting can't help me...they tried. If I reload or update, they say I will lose everything. If I have to lose everything anyway..I don't know.
Zenphoto
Comments
Godaddy helped me set this all up, and we were both kind of learning by trial and error. Unfortunately, no one else there seems willing or able to help with the same dedication. It's not their job. I seem to be running around in circles and always asking WHERE do I go to change this adminuser, adminpass?
Thank you for your patience.
If you installed Zenphoto with a helper script like SimpeScripts instead installing it yourself we can't help with that as we don't know these tools.
My host is unhelpful. If I manage to get a person that is willing to learn as they go, they will help, but if the person the lottery chooses to answer my call isn't willing, they say, "I am sorry we don't handle third party software." I got the former kind of help when I went to set this up, and the latter kind of help today.
I will go back and look, but none of this is jumping out at me. I did not use a helper script. Godaddy walked through all the steps with me and sometimes, we had to go back and start over. But as I said before, I have never had to log in until the other day after several weeks of down time. It was always just...there.
Thanks I will keep trying.
I'll admit for someone (like myself) to get ZenPhoto going it required hours (days really) of patient troubleshooting to get the software working properly.
Now - I'd be more than happy to help you if you'd like.
That will bring you your log in page.
yes, I can get to a log in page. I cannot log in, though. I am afraid to delete the admin table as suggested in troubleshooting #16 because I don't know how to put it back or what it will do for me. THAT part isn't explained. After I delete it, will I be able to log in and set new un and pw?
yes it tells me to run set up. I agree. explain how. click? Will it be obvious? I know you already think I am a moron, and you are probably right. I only know enough to get in trouble, as my husband says.
With what do I log in? Oh, and by the way, the captcha option was on the adnim log - in page last time, so I used it to send me a new password and I got "Internal server error."
http://www.catherinesphoto.com/zenphoto/zp-core/admin-options.php?ticket=4bc75e49157b4c74a93326b117819a87&user= my name
this is to reset my password. Guess what's there? YUP! I log in screen!
Also, the above ticket link bypasses the login requirement, so I think maybe you do not have the current Zenphoto or you have managed to get a mixed set of scripts from various versions. Yet another indication that it is time to start from scratch.
This time, use the Zenphoto install instructions. Do not use some third party script. So far, the only times people have had problems as you describe is when these third party scripts were somehow involved.
Thanks for anything..
Also, please do not start a new thread on this topic. You will have a better chance of getting support if the full thread is there for anyone to see and help. Also, be a little patient. My collegue lives in Germany and I live in California. That gives us pretty good 24 hour coverage, but we are not on this forum every moment of the day so it may take a few hours to see a response.
Please describe the exact steps you have gone through during your install. You must first be able to run the setup program before there is any chance of setting your user/password. Since you are getting a failed link trying to run that script, something must be wrong with how you installed the files.
Are there cookies or something that are only readable from the computer on which Zenphoto was installed? I re-ran the zp-core/setup.php but it's telling me that "Perhaps there was a problem with the upload..." and gives me a huge list of files to check... what's to check? They're all present, chmoded 777 to all of them... still cannot log into the control panel.
I like the simplicity of Zenphoto - others just have too much baggage and I'd like to get this resolved if I can.
Thanks,
Dan
Cookies of course need to be enabled in the browser you are using.
Setup often reports about that if your ftp programm was not fast enough to upload all files then a variance in the file time is. This often can be ignored. Best you check the files setup complains about (if missing etc).