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no thumbnails, no photo : /

nical Member
in General support
Hi, i'm trying since this afternoon to make work my site to show my photos and i can't get any thumbnails, any photos but i can see them in full size. I can't see the photos, both from the site and from the admin panel

I try to change my theme, re-upload photos via ftp, delete thumbnails from the admin page, i don't know what i can do as i don't have skills in developments or html : /.

Here's my adress http://www.nical.rd-h.fr/

thank you for help

Comments

  • acrylian Administrator, Developer
    Safari tells `Failed to load resource: the server responded with a status of 404 (Not Found)`. So something is wrong on your site.

    You have to look into your Zenphoto's and your server's error log.
  • nical Member
    what am i supposed to find in the log ? I got a php log in the administration panel.

    Then why do i have access to my site : / I'm not in local
  • nical Member
    Okay i found those erros but i don't really get everything : /

    [Sat Apr 27 17:35:44 2013] [error] [client 82.239.32.162] (13)Permission non accordée: file permissions deny server access: /home/nicalrdh/public_html/cache/Mariage/IMG_0110_w95_h95_cw95_ch95_thumb.jpg, referer: http://www.nical.rd-h.fr/
    [Sat Apr 27 17:35:44 2013] [error] [client 82.239.32.162] (13)Permission non accordée: file permissions deny server access: /home/nicalrdh/public_html/cache/Sample/IMG_0312_w95_h95_cw95_ch95_thumb.jpg, referer: http://www.nical.rd-h.fr/
    [Sat Apr 27 17:33:31 2013] [error] [client 82.239.32.162] (13)Permission non accordée: file permissions deny server access: /home/nicalrdh/public_html/cache/Mariage/DPP_0003_w95_h95_cw95_ch95_thumb.jpg, referer: http://www.nical.rd-h.fr/
  • acrylian Administrator, Developer
    Well, as the error says your file/folder permissions are not correct so Zenphoto cannot access the cached images. Please review the user guide about the correct permissions (setup should have noted about this in the first place).
  • nical Member
    and do i have to manage those permisions from the zp panel or my "provider" panel ?
  • acrylian Administrator, Developer
    Neither, via FTP.
  • nical Member
    Again, i don't have strong knowledge in html / websites construction, what do i have to tweak and how do i change permissions via FTP ?
  • acrylian Administrator, Developer
    The cache folder as noted in the error you got. How you exactly set permissions via FTP depends on your FTP client. Mine has a context menu for that.
  • nical Member
    Thank you i got it but then how can i "automatize" that ? because i got to make it for each folder and each thumbnails : /.
  • acrylian Administrator, Developer
    Your FTP client should provides something to do that with all child items.

    Otherwise you will have to do it via the console. Generally Zenphoto should do that correctly via Setup but some servers are configured "badly" so it cannot. Then things happen like you encounter. Maybe contact your host about that as it will happen again otherwise.
    Reference: http://www.zenphoto.org/news/permissions-for-zenphoto-files-and-folders
  • nical Member
    Yes it's the article i checked and as i said i got to do it for all albums / all photos / thumbnails, each time i open a photo : new thumbnail created -> got to check again permissions is set on 644 : /

    I looked for an option under my zen photo panel, i didn't find it ? Is there any option that settle permissions ?
  • acrylian Administrator, Developer
    Again, your server is misconfigured and does not create new files with the right permissions, You have contact your host about that.

    There is no option on theZenphoto backend because it a) would not work for above reasons anyway and b) if your server was setup correctly you would not need them.
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