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Zenphoto log-in issues

zugarrondojuly2010 Member
in General support
I am trying to simply upload new photos onto my zenphoto gallery on my website, when I go to log-in, the zenphoto admin instructs me that it will send a password reset to my email but I never receive any reset info? I've looked at their site as well as on the hostmonster site, but can't find anywhere to reset log-in and password info, as it obviously has been way too long since I've added photos and have since lost my log-in and password data...Thanks

Comments

  • acrylian Administrator, Developer
    Your admin account must have a valid email address configured. Also one of the two mail plugins must be enabled and configured properly. Additionally our troubleshooting has instructions for manual resetting the password.
  • beemerchef Member
    That is crazy! Here also... It send me a page to reset my password. I do reset it... it is not valid!... Where is this troubleshooting page please. Thank you... Ara
  • sbillard Member
    One such post is quite enough. Please read the
    Forum rules and usage resources: Please read before posting!

    above. It provides quite a lot of useful information such as where the troubleshooting guied is located. Patience is a virtue. But research and paying attention is much more valuable.
  • peekalum Member
    I'm having the same problem. I've not uploaded any images for about a year or more and forgot my userid and password. When I enter the cachet (sp) code, my copy of zen photo states that it sent a password reset....which i never receive.

    I checked other similar forum requests and one replied by sbillard contained this link "http://www.zenphoto.org/2007/12/troubleshooting-zenphoto/#16" which no longer links to anything. The response to this link was that it solved the problem.

    The user guide documentation states that password table needs to be deleted and Zen setup run again.

    Could some detailed steps be provided, with the needed SQL statements, that will reset this table. With instructions from "Login to the DB", to locate and delete the table, and finally to "Logout from the DB". Newbies .. like me.. need this.
  • acrylian Administrator, Developer
    contained this link "http://www.zenphoto.org/2007/12/troubleshooting-zenphoto/#16" which no longer links to anything.
    Is it that hard to look at the troubleshooting directly which of course still exists...?

    Anyway, your host should provide you with a tool like phpmyadmin to do this without the need of any queries coding. If you don't know please ask your host. He also will be ablte to tell you how to log in to your database (which you will need for this task).
  • peekalum Member
    The documentation is lacking some basic functions like a Table of Contents and an Index. It was time consuming to find the reference ... in a FAQ in a Trouble shooting section.
    BTW, I had headed up a project that also had the documentation with the code. Code was embedded in a word processor file, which generated the interface, which was kept in a project code library with deltas to track changes; doc and code changes were tracked together. Using a word processor allowed one set of switches to generate interface code and extract code files for compilation. Another set of switches produced documentation with Table of Contents and Index. These switches allowed output of Design Docs, User Guides, and Internals with TOC and Indexes.
  • acrylian Administrator, Developer
    Our documentation is generally sorted by topic. All general issue solutions are in the Troubleshootings/FAQ. That is the main source and that has a table of contents. This is mentioned numerous times on the forum and even the forum rules. There is also a search.

    I am not sure what you mean with a Word processor but using a Word processor like Word or similar for any Web usages is really bad for a numerous of reasons (ever looked at the code). Itwould also involve a lot of work to put that into our CMS (Wordpress currently but the next months planned to be switched to Zenphoto only). If you mean that.

    Generally we are a small team and try the best. But we alsways appreciate contributions, even to documentation. See the "Get involved" page for more info.

    Sorry, that is our experience: People complaining about stuff but when they are invited to contribute something "Sorry, currently no time, maybe later" and they never have been heard of afterwards.
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