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Need Password

Spenrickster Member
in General support
I have been trying to retrieve my password, but I do not seem to be getting any response from Zenphoto for a new password.

Comments

  • acrylian Administrator, Developer
    Welcome then. If you don't recieve a password reset mail on your installation that can be caused by several things:
    1. Your user account has no e-mail address attached.
    2. You did not enable/configure one of the two possible mail plugins
    3. Your server is not configured correctly to send mails (contact your host then)

    Workaround is to delete the administrators table in the database and rerun setup to set a new master user.
  • Spenrickster Member
    I cannot believe that my user account does not have an email attached, it is necessary when signing up. I did not create this web page, but had a person from iPower set it up for me, I need help with this. I would not be able to reset the admin table, not sure what that is. Not sure where to get the help.
  • sbillard Member
    Sorry, but if there is not a way for Zenphoto to e-mail you the reset link the ONLY option is the admin table.

    That is a MySQL table. If you do not know how to deal with those guess you will have to get the iPower people to help again.
  • Spenrickster Member
    Thanks for the quick response. I have called ipower and they said contact Zenphoto. I did get a reset email for the forum password and not sure what to do about the admin password. Do you think ipower can help with the admin table?
  • acrylian Administrator, Developer
    If you have no access to your database directy (what host is that? even the big shared hosters over here allow that) that is your only chance, especially if you didn't install Zenphoto yourself (as we clearly recommend).
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