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Can't log in after upgrading to 1.4.1

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  • sbillard Member
    If you also set the "DEBUG_ERROR" define to true it will record the particulars of the 404 error in the debug log as well.

    micheall
    Best to e-mail me the log. Not sure what sensitive data is in it.
  • shaythai Member
    I set DEBUG_ERROR to true, but no log was created.
  • kaarel Member
    FYI: Had the same problem. Solution for me was a new password that contained characters from the following groups: capital letter, small letter, number and special character.

    To developer: If you set constraints to password, please validate new passwords to avoid lockouts. Also update information box on the password reset page as it suggests only two character groups ({A-Za-z0-9}, {~!@#$%&*_+`-(),.\^'"/[]{}=:;?|}).

    Best regards,
    Kaarel
  • acrylian Administrator, Developer
    The suggestion is just a suggestion within the field as you can edit it to include or exclude yourself. The information text does not suggest any group specifially, it refers to the values set:
    Passwords must contain at least one of the characters from each of the groups. Groups are separated by "|". (Use "\|" to represent the "|" character in the groups.)
    About maybe missing validation (not familar with the password stuff) please open a ticket. Otherwise this gets lost.
  • shaythai Member
    I already changed my password to meet those requirements and that is when the 404 error started happening. Now I can't login to my site nor can my clients whose photo albums I post there for previewing.
  • sbillard Member
    Sorry, instead set `DEBUG_404` to true.

    The password option applies only to creating new/changing old passwords. If you already have a password which does not meet the standards it will still work (but may not be so secure.) The box does exactly tell you what character groups are required, so I do not understand your comment. Besides which, you can set the criteria to whatever you choose.
  • shaythai Member
    I set DEBUG_404 to true but no log file is being written. Could it be because I am running on a Windows server?
  • sbillard Member
    No. But it does mean that Zenphoto is not involved in the error.
  • fdnyfish Member
    Why why why did I try to upgrade?

    still cant login after doing everything that was posted in this thread.

    what do I do with the debug files?
  • acrylian Administrator, Developer
    Well, no one "forces" you to upgrade if the site works for you. "If it ain't broke, don't fix it". But due to lacking resource we are only able to support the current release.

    You should look at the debug log files and report...
  • softaculous Member
    Hi,

    There is a BUG in the UPGRADE Utility file.
    @sbillard and @zenphotodevelopers, I have emailed you the fix using this contact form :
    http://www.zenphoto.org/pages/contact

    In our tests it works pretty well and we were able to login even after upgrade. The bug is serious and will cause everyone upgrading to be unable to login.

    Waiting for your reply.

    Regards,
    Softaculous Team
  • acrylian Administrator, Developer
    Yes, and it is a known issue that is fixed in the just released 1.4.1.1 version. (btw, the contact form was not working so we did not get a mail. Sorry about that).
  • sbillard Member
    Besides, the correct place to log problems is the Trac system as described in the "rules and usage" document. Anything else will probably not be acted upon and certainly cannot be tracked to be sure it was acted upon.
  • softaculous Member
    Hi,

    @acrylian the bug is there in the 1.4.1.1 as well.
    We had emailed your the FIX.
    Can we have some email address where its possible to email you ?
    Its rather better we first discuss it before you launch it.
  • acrylian Administrator, Developer
    Please use the contact form. As said it was broken for as short time when you tried to use it. We both will get the mail and one of us will get back to you.
  • rocgen Member
    Hi,

    Is this issue resolved?

    Tried to upgrade from 1.4.0.4 to 1.4.1.1 but couldn't login after the upgrade so went back to 1.4.0.4.
  • acrylian Administrator, Developer
    Try the trunk nightly build.
  • rocgen Member
    Just tried zenphoto-2011-07-19-trunk same result.
  • acrylian Administrator, Developer
    Sorry, we did not encounter this issue ourselves. So you need to delete the administrators table in your database and re-run setup. Then set a new password.
  • rocgen Member
    Ok, set new password for all users?
  • acrylian Administrator, Developer
    Yes, if you delete that table all is gone. Alternatively you can try just to delete your own admin entry (if those of the others still work).
  • rocgen Member
    Ok, thanks, got around that. But now all users have no group affiliation (all users was assigned to a group) and there's a new user '1' that wasn't there before.

    If I try to assign a group to a user I get the following error message:

    "Zenphoto encountered an error
    MySQL Query ( UPDATE `zp_administrators` SET `id`=NULL WHERE `id`='32' ) failed. MySQL returned the error Duplicate entry '0' for key 'PRIMARY' "

    Any advise?
  • sbillard Member
    You did not say how you "got around" you previous problem, but somehow things in your database are messed up. The query you cite above does not seem proper, so I do not know how it would occur.

    Please change the define `DEBUG_ERROR` to `true` in the global-definitions.php script and re-run. This will give a stack trace of where this error is being generated.
  • rocgen Member
    Got around by deleting the administrators table after upgrading to 1.4.1.1 and re-ran setup. Then I'm able to login but all users and groups are gone. No user could login after the first attempt of upgrading so I couldn't just delete the admin user as suggested by acrylian.

    To prevent to have to add all users and groups I restored the database from before the upgrade. That was a backup of 1.4.0.4 restored to 1.4.1.1. Is that bad due to different versions? If not I redo again and change the DEBUG_ERROR define.

    What about softaculous comments above that there's a issue with the upgrade process in 1.4.1.1, has that been looked into?

    So what I'm looking for is a solution to upgrade from 1.4.0.4 to 1.4.1.1 and still be able to login and not having to add all users and groups.
  • acrylian Administrator, Developer
    Softaculous did not contact us so far. Regardless Softaculous to my knowledge is an install helper similar to Simple Scripts we don't really support (as we explained lots of times).
  • sbillard Member
    The only issue we have had was with a now disabled option to tie cookies to IP addresses. This would only be an issue if your browser IP address changes with each page refresh. Then you would indeed not be able to login ever.

    But as said, that is disabled now.
  • waddington50 Member
    I'm having the same log-in problem on 1.4.1 even though I did a clean install rather than an upgrade. The download from your site was done on 6/24/2011. I did the install a couple of weeks ago and everything worked fine. I set up users, logged in and out, all was well. Today, I can't log in at all with either of the two defined admin users. Nothing has changed other than a clearing of cached cookies, client re-boots, etc. I turned on the login debug option, and the debug file indicates everything worked fine - the user id/ password entry results in a match against a configured admin user. But all I see is a refresh of the login screen from admin.php - no error message, just a repaint of the login screen. I have tried it using both IE 8 and FireFox 5.x with the same results. I won't wave my arms about how bad this is, but I could sure use some help. By the way, it all works fine on my test Windows system - the problem is occurring on the public version which is running on a Yahoo Unix-based hosted service.
  • acrylian Administrator, Developer
    Again, we are sorry, but we did not encounter this issue ourselves. So the easiest fix is to delete the adminstrator table on the database, re-run setup and set a new admin account.
  • waddington50 Member
    Ok, but wouldn't it make more sense to try to debug this thing and figure out what's wrong? Even if the drop-table technique works, I have no reason to think the problem won't occur again. And judging from the forum traffic, I'm not the only one having this problem. I'm in a position to do debugging work, but it would go a lot faster if someone familiar with the ZenPhoto code base could give me some help. Can that be done?
  • sbillard Member
    The download from your site was done on 6/24/2011.
    Maybe a better approach would be for you to install a current update? Today is the 22 July, almost a month from when you did your download. Since then there even has been a 1.4.1.1 release. We do not usually debug except on current nightly builds. Waste of time if the problem has already been fixed.

    You did notice that I posted that there have been fixes with regard to loggin in, didn't you? It is in this thread.
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